Terms of service

Terms of Service

OVERVIEW

This website is operated by CASAVIO. Throughout the site, the terms “we”, “us” and “our” refer to CASAVIO. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

  1. ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement. You may not use our products or services for any unlawful or unauthorized purpose.

  1. PRODUCTS AND INFORMATION

We make every effort to display our products, descriptions, images, specifications and prices as accurately as possible. Minor differences in colour, appearance or packaging may occur.

We reserve the right to modify or discontinue products, prices or promotions at any time. Any changes will not affect orders that have already been confirmed.

  1. ORDERS

After placing an order, you will receive an order confirmation by email. We reserve the right to refuse or cancel an order in cases including suspected fraud, incorrect pricing, payment issues or product unavailability. If payment has already been received for an order that we cancel, the applicable amount will be refunded.

  1. PRICES AND PAYMENT

All prices displayed on our website include applicable VAT where required, unless stated otherwise. Available payment methods are shown during checkout.

  1. SHIPPING AND DELIVERY

Orders are shipped according to our Shipping Policy. Delivery times are estimates and may be affected by carriers, customs procedures, public holidays or circumstances outside our reasonable control.

  1. RETURNS AND REFUNDS

Returns, cancellations and refunds are handled according to our Return and Refund Policy and applicable consumer law. Nothing in these Terms limits any mandatory consumer rights you may have under applicable law.

  1. RIGHT OF WITHDRAWAL

Where applicable under EU consumer law, consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, subject to applicable exceptions. Please refer to our Return and Refund Policy for instructions.

  1. ACCURACY OF INFORMATION

We aim to keep the information on our website accurate and up to date. However, occasional typographical errors, inaccuracies or omissions may occur. We reserve the right to correct these where permitted by law.

  1. INTELLECTUAL PROPERTY

All content on this website, including the CASAVIO name, branding, text, graphics and original visual materials, may not be reproduced, distributed or commercially used without permission, except where permitted by law.

  1. THIRD-PARTY SERVICES

Our website may use third-party services, including payment providers, shipping providers and ecommerce technology. Their own terms and privacy policies may apply when you use their services.

  1. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law. To the extent permitted by law, CASAVIO is not responsible for indirect losses resulting from circumstances outside our reasonable control.

  1. PRIVACY

Personal information submitted through our website is processed in accordance with our Privacy Policy.

  1. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The version published on this website at the time of your order will apply to that order where required by applicable law.

  1. GOVERNING LAW

These Terms are governed by applicable Dutch law. Consumers within the European Union retain any mandatory consumer protections provided by the laws applicable to them.

  1. CONTACT

Questions about these Terms of Service can be sent to:

CASAVIO
Email: support@casavio-home.com
The Netherlands